Conditions of sale
Validity of the conditions of sale
The Terms and Conditions of Sale apply to the purchase of goods and services from the raekivi.ee online store between the buyer (hereinafter referred to as the Consumer) and Rae Kivitehas OÜ (hereinafter referred to as raekivi.ee).
In addition to these terms and conditions, legal relations arising from the purchase of products from the raekivi.ee online store are governed by the Law of Obligations Act, the Consumer Protection Act and other legislation in force in the Republic of Estonia.
The online shop raekivi.ee reserves the right to make changes to the conditions of sale. These changes will be reflected on the website raekivi.ee.
Price info
The online shop raekivi.ee reserves the right to make changes to the sales prices, which will be reflected on the website raekivi.ee.
All prices in the e-shop are in euros.
The price does not include transport unless otherwise stated. The customer can pick up the goods themselves or order transport via raekivi.ee. raekivi.ee does not offer transport services but is a transport service intermediary, therefore the cost of transport will not be reimbursed to the customer.
Raekivi.ee does not provide services (installation of various products) but is a service intermediary, therefore the company that has carried out the work is responsible for the quality of the work.
Clearance prices are valid while stocks last, please check with customer service for stock availability.
We will buy back the bases within three months at a price of 6.- each.
Placing an order
- Add the products you want to your shopping cart.
- To place your order, click on the “Go to shopping cart” link or the “Cart” button at the top of the page.
- On the place your order page, fill in the required fields, select the delivery method that suits you and click on the “Place order” link. An invoice or offer will then be sent to your email.
- Please fill in the fields on the details and order confirmation page carefully, as the accuracy and correctness of the information provided will determine the prompt and smooth delivery of the products you have purchased and the subsequent resolution of any disputes and claims.
- Orders placed via the online shop are processed Mon-Fri 9.00-16.00.
- Orders can be paid for securely using Estonian bank links (Swedbank, SEB, LHV, Luminor and Coop).
Payment is made outside the raekivi.ee e-shop environment via Maksekeskus AS. Rae Kivitehehas OÜ is the controller of personal data. The personal data necessary for the execution of payments are transmitted to the processor Maksekeskus AS.
After you have paid for the product, please be sure to press the “Back to merchant” button in the bank.
Entry into force of the sales contract
With the contract of sale of the Goods, online shop raekivi.ee undertakes to deliver to the Consumer the Goods that are available, manufactured or to be acquired by online shop raekivi.ee in the future and to enable the transfer of ownership to the Consumer, while the Consumer undertakes to pay online shop raekivi.ee the amount indicated on the invoice for the Goods and to accept the Goods.
Orders that have not been paid for will be cancelled 14 days after the order has been placed.
The sales contract enters into force after the payment made by the Consumer has been credited to the bank account of the Online Shop.
Receipt of goods
You need to check the goods before you receive them.
If you discover damage to the goods, you should take pictures of the damaged goods, if possible before unloading, and write a legible note of the damage on the CMR.
Delivery and delivery
After the sales contract has entered into force, the online shop raekivi.ee will bundle the order and hand it over to the company’s logistics partners for delivery, if the customer has ordered the transport service via raekivi.ee.
The delivery deadlines indicated on the e-shop website are valid from the moment the order amount is credited to the bank account of Rae Kivitehehas OÜ.
Delivery is up to 7 days for stock items and up to 14 days for special orders.
For the delivery of the goods, correct and valid information must be provided when placing the order.
The online shop raekivi.ee is not liable for the delay in the delivery of goods if the goods have been delivered to the logistics partners on time, but the delay in delivery is due to circumstances that the online shop raekivi.ee could not influence or foresee.
NB! If the programme offers “FREE TRANSPORT”, the goods will be delivered free of charge, but there is a charge for returning the goods or requesting a re-transport!
Right of return
After receipt of the order, the Consumer has the right to withdraw from the contract concluded in the e-shop without giving any reason within 14 days. The standard withdrawal form is available on the website of the online shop raekivi.ee.
Partial returns are generally not allowed unless otherwise agreed.
The right of return does not apply to products that are not in the product range of raekivi.ee, that have been ordered in advance or that have been made on the basis of a special order (including products that have been cut to size at the customer’s request) and to items that have been used.
In the event of deterioration of the item to be returned, the Consumer shall be liable for the depreciation of the item due to the use of the item only if he has used the item in a way other than that necessary to ascertain its nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of an article, the Consumer should handle and use the article only as he would normally be allowed to do in a shop.
In order to return the goods, you must submit the application for withdrawal from the purchase of the goods, the form of which can be found on the website of the online shop raekivi.ee and send it to the e-mail address raekivi.ee.
The consumer must return the goods within 14 days of the date of the application or provide proof that he/she has returned or handed over the goods to the logistics company within the aforementioned period.
The online shop raekivi.ee will refund the cost of the goods upon receipt of the application to the consumer no later than 14 days.
Unquantifiable force
The online shop raekivi.ee is not liable for damages caused to the Customer or for delay in delivery of the goods if the damage or delay in delivery of the goods is caused by circumstances that the online shop raekivi.ee could not influence or foresee.
Processing of personal data
By entering the data in the online shop and with the corresponding confirmation, the Consumer grants the right to collect and process the Consumer’s personal data (name, contact telephone number, delivery and/or home address, e-mail address) and to forward the personal data to the logistics partner for the delivery of the goods.
The online shop raekivi.ee has the right to use the Consumer’s residential or business address for the purpose of sending advertising and other information to the Consumer.
The consumer has the right at any time to object to the collection and use of his personal data, unless this is necessary for the recovery of a claim arising from the contract or for the delivery of the goods.
The use of electronic personal data for direct mailing purposes will only take place if the Consumer has given his or her separate consent for this on the website raekivi.ee.
Encrypted data communication with banks when paying for purchases ensures the security of the Consumer’s personal banking details, which are not accessible by Veebipoel.
Complaints procedure
The online shop raekivi.ee is liable for the non-conformity of the goods sold to the Consumer with the terms of the contract or for defects that occur within a period of up to two years from the delivery of the goods to the Consumer.
In the event of a defect, the consumer has the right to contact the online shop raekivi.ee within two months at the latest, submitting the invoice on the basis of which the purchase was paid for.
In case of a defect in the goods, please stop using the goods.
The repair or replacement of defective goods shall be agreed between the online shop raekivi.ee and the Consumer. The cost of the repair is covered by the company offering the warranty repair for the given product or, in the absence of such a company, by the online shop raekivi.ee.
The online shop raekivi.ee is not liable for any defects in the product caused by the Consumer as a result of improper storage or improper use of the product.
In the event of non-conformity or defects of the product, please send a complaint to the e-mail address info@raekivi.ee, indicating the name of the person placing the order, the contact telephone number, the order number and a precise description of the non-conformity or defect. If possible, please include photos of the shortcomings.
Complaints concerning non-compliance or defects must be lodged within two months of the date of discovery of the non-compliance or defect.
All complaints will be reviewed and the Consumer will be contacted as soon as possible, but no later than 14 days after receipt of the complaint.
The consumer has the right to demand that the online shop raekivi.ee reduce the purchase price or terminate the contract and claim a refund for the goods if the online shop raekivi.ee is unable to repair or replace the goods, the repair or replacement of the goods fails, the online shop raekivi.ee has not remedied the defect within a reasonable period of time, the consumer has been caused unreasonable inconvenience.
Consumer’s right to apply to the Consumer Complaints Commission
If the Online Shop has refused to resolve the Consumer’s complaint or if the Consumer does not agree with the solution offered by the Online Shop and considers that his/her rights have been violated or his/her interests have been harmed, the Consumer may lodge a complaint with the Consumer Complaints Commission via the Consumer Protection Board or with the courts. Consumers can complain themselves or through a representative. The Consumer Protection Commission’s details can be found on the website of the Office of Consumer Protection , for problems in EU Member States, contact the EU Consumer Centre .